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Who We Are

Who We Are

The Greater Rochester Health Home Network, LLC. (GRHHN) was formed in January 2012 to establish a Health Home in order to serve the most vulnerable people in our community, especially those struggling with multiple medical and behavioral health conditions.

GRHHN was developed through a collaborative process with community providers to learn new ways to integrate with care team partners across medical, mental health, substance abuse, and community-based service sectors. Our goals are to:

  • Decrease Emergency Room and inpatient use.
  • Support access to health care services.
  • Link with community resources to provide comprehensive care.

In 2018 Finger Lakes Performing Provider System (FLPPS) acquired GRHHN. FLPPS is a partnership comprised of 19 hospitals, 6,700 healthcare providers and more than 600 healthcare and community-based organizations in a 13-county region (Allegany, Cayuga, Chemung, Genesee, Livingston, Monroe, Ontario, Orleans, Seneca, Steuben, Wayne, Wyoming and Yates counties).

This partnership works together to implement innovative system transformation using the NYS Delivery System Reform Incentive Payment (DSRIP) program to reform local Medicaid healthcare delivery. 

Meet Our Leadership Team

Peter Bauman LCSW-R, PMP is the Senior Director for GRHHN. Mr. Bauman has a 20+ year history in the health care field. Recently he was the Director of Operations for the Finger Lakes PPS where he provided oversight for DSRIP projects and initiatives that aimed to fundamentally restructure healthcare delivery by increasing PCP engagement and promoting interventions that address Social Determinants of health. Prior to FLPPS he held various leadership positions at managed care companies. He utilized his expertise to implement workflows and processes to improve patient quality by increasing patient and provider engagement. Peter is a Licensed Clinical Social worker, who earned his Project Management Certification 2010 and is Certified Green Belt -Lean Six Sigma . His favorite role is that of husband and dad to four beautiful children who have made him a better human being.

Peter Bauman
Senior Director

Peter Bauman LCSW-R, PMP is the Senior Director for GRHHN. Mr. Bauman has a 20+ year history in the health care field. Recently he was the Director of Operations for the Finger Lakes PPS where he provided oversight for DSRIP projects and initiatives that aimed to fundamentally restructure healthcare delivery by increasing PCP engagement and promoting interventions that address Social Determinants of health. Prior to FLPPS he held various leadership positions at managed care companies. He utilized his expertise to implement workflows and processes to improve patient quality by increasing patient and provider engagement. Peter is a Licensed Clinical Social worker, who earned his Project Management Certification 2010 and is Certified Green Belt -Lean Six Sigma . His favorite role is that of husband and dad to four beautiful children who have made him a better human being.
Traci recently joined the GRHHN team as the Intake Supervisor. In this role she determines Health Home eligibility and coordinates the assignment of potential GRHHN clients to contracted Care Management Agencies (CMA’s). Traci comes to the team with close to 12 years of social work experience ranging from providing direct care to working in the community as well as in administration. She worked for many years at the Villa of Hope and House of Mercy. She most recently worked for the Sisters of St. Joseph as the Director of one of their ministries on Lyell Avenue. Traci earned her Masters of Social Work degree from The Greater Rochester Collaborative (GRC) Program.

Traci DeLario
Intake Supervisor

Traci recently joined the GRHHN team as the Intake Supervisor. In this role she determines Health Home eligibility and coordinates the assignment of potential GRHHN clients to contracted Care Management Agencies (CMA’s). Traci comes to the team with close to 12 years of social work experience ranging from providing direct care to working in the community as well as in administration. She worked for many years at the Villa of Hope and House of Mercy. She most recently worked for the Sisters of St. Joseph as the Director of one of their ministries on Lyell Avenue. Traci earned her Masters of Social Work degree from The Greater Rochester Collaborative (GRC) Program.
Elizabeth Ortiz Jones, LPN, PMP is responsible for the day to day operations of GRHHN, as well as oversight of quality care, which includes auditing client records, processing incident reports and maintaining regular contact with Care Management Agencies. Her staff review plans of care and review audit results in compliance with NYS Health Home and NYS Department of Health standards. Liz brings more than 23 years of experience in the healthcare industry, including 15 years on the clinical floor as an LPN. Prior to joining GRHHN, Liz worked at MVP Health Care where her role as a Lead Population Health Management Professional supported our local independent physician association’s in value-based care arrangements.

Liz Jones
Senior Manager of Operations

Elizabeth Ortiz Jones, LPN, PMP is responsible for the day to day operations of GRHHN, as well as oversight of quality care, which includes auditing client records, processing incident reports and maintaining regular contact with Care Management Agencies. Her staff review plans of care and review audit results in compliance with NYS Health Home and NYS Department of Health standards. Liz brings more than 23 years of experience in the healthcare industry, including 15 years on the clinical floor as an LPN. Prior to joining GRHHN, Liz worked at MVP Health Care where her role as a Lead Population Health Management Professional supported our local independent physician association’s in value-based care arrangements.
Tomicka Madison-Hall is the Senior Manager, Direct Care Management at GRHHN. She manages the day to day care management activities along with the team of direct care managers. Tomicka brings a wealth of experience to her role, including healthcare, substance use disorders, health advocacy, patient advocacy and chemical dependency. Prior to GRHHN, Tomicka was the Regional Director of Housing for an agency called Housing Options Made Easy H.O.M.E. In this role Tomicka provided oversight of the Office of Mental Health Supportive Housing and Peer Bridger programs in Monroe, Erie and Niagara counties.

Tomicka Madison-Hall
Senior Manager, Direct Care Management

Tomicka Madison-Hall is the Senior Manager, Direct Care Management at GRHHN. She manages the day to day care management activities along with the team of direct care managers. Tomicka brings a wealth of experience to her role, including healthcare, substance use disorders, health advocacy, patient advocacy and chemical dependency. Prior to GRHHN, Tomicka was the Regional Director of Housing for an agency called Housing Options Made Easy H.O.M.E. In this role Tomicka provided oversight of the Office of Mental Health Supportive Housing and Peer Bridger programs in Monroe, Erie and Niagara counties.
David develops and implements marketing plans, including direct marketing at provider offices to increase enrollments and educate referral agencies of the benefits of working with the GRHHN. David has more than 25 years of experience in the health care field, having previously worked at two large health care systems, and insurance provider and social services agencies helping those most in need in our community.

David Mancuso
Marketing & Business Development Specialist

David develops and implements marketing plans, including direct marketing at provider offices to increase enrollments and educate referral agencies of the benefits of working with the GRHHN. David has more than 25 years of experience in the health care field, having previously worked at two large health care systems, and insurance provider and social services agencies helping those most in need in our community.
Amy oversees GRHHN’s Intake Department, which serves as the “front door” of the Health Home. The Intake Department answers questions regarding Health Home Care Management eligibility, facilitates communication between Care Management Agencies and community providers for current clients, and processes new referrals for clients looking to connect with Care Management services. Amy is a Licensed Master Social Worker and has more than 27 years of experience in the health care field, having previously worked as an Inpatient Social Worker in a one of the area’s largest hospitals and as both frontline and managerial staff in a local residential mental health rehabilitation program.

Amy Nixon
Intake Supervisor

Amy oversees GRHHN’s Intake Department, which serves as the “front door” of the Health Home. The Intake Department answers questions regarding Health Home Care Management eligibility, facilitates communication between Care Management Agencies and community providers for current clients, and processes new referrals for clients looking to connect with Care Management services. Amy is a Licensed Master Social Worker and has more than 27 years of experience in the health care field, having previously worked as an Inpatient Social Worker in a one of the area’s largest hospitals and as both frontline and managerial staff in a local residential mental health rehabilitation program.
Shannon helps provide oversight of quality care at GRHHN, which includes auditing client records, processing incident reports, handling client concerns and maintaining regular contact with Care Management Agencies (CMAs) and Managed Care Organizations (MCOs). Shannon has six years of experience working in the healthcare and human services fields. She recently received her Master's degree in Nonprofit Management from Regis University.

Shannon Smith
Quality Assurance Lead

Shannon helps provide oversight of quality care at GRHHN, which includes auditing client records, processing incident reports, handling client concerns and maintaining regular contact with Care Management Agencies (CMAs) and Managed Care Organizations (MCOs). Shannon has six years of experience working in the healthcare and human services fields. She recently received her Master’s degree in Nonprofit Management from Regis University.

Operations Team

Main Number: 585-350-1400
Fax: 585-978-7714

NameTitlePhoneEmail
Peter BaumanSenior Director of Health Home Operations585-239-9309Peter_Bauman@flpps.org
Traci DeLarioIntake Supervisor585-350-1405Traci_DeLario@flpps.org
Liz JonesSenior Manager of Operations585-239-9317Liz_Jones@flpps.org
Tanika JonesQuality Support Specialist585-350-1412Tanika_Jones@flpps.org
Carrie LeStortiQuality and Compliance Specialist585-239-9305Carrie_LeStorti@flpps.org
Maria MagansCompliance Officer/Privacy Officer585-239-9328Maria_Magans@flpps.org
David MancusoMarketing & Business Development Specialist585-2399311David_Mancuso@flpps.org
Shannon SmithQuality Assurance Lead585-239-9303Shannon_Smith@flpps.org
Spencer SmithSystem Support Specialist585-350-1406Spencer_Smith@flpps.org
Kevin ThomasIntake Specialist585-350-1411Kevin_Thomas@flpps.org

Direct Care Management Team

NameTitlePhoneEmail
Hani AliHealth Home Care Manager585-239-9366hani_ali@flpps.org
Scott AnnechinoHealth Home Care Manager585-239-9360scott_annechino@flpps.org
Christine LaBargeHealth Home Care Manager585-239-9386christine_labarge@flpps.org
Tomicka Madison-HallSenior Manager, Direct Care Management585-239-9356Tomicka_Madison@flpps.org
Erika SaltersOutreach Specialist585- 239-9383Erika_Salters@flpps.org
Kelsey SoloHealth Home Care Manager585-239-9346Kelsey_Solo@flpps.org
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GRHHN is Growing! Expanding Into Six New Counties