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Who We Are

Who We Are

The Greater Rochester Health Home Network, LLC. (GRHHN) was formed in January 2012 to establish a Health Home in order to serve the most vulnerable people in our community, especially those struggling with multiple medical and behavioral health conditions.

GRHHN was developed through a collaborative process with community providers to learn new ways to integrate with care team partners across medical, mental health, substance abuse, and community-based service sectors. Our goals are to:

  • Decrease Emergency Room and inpatient use.
  • Support access to health care services.
  • Link with community resources to provide comprehensive care.

In 2018 Finger Lakes Performing Provider System (FLPPS) acquired GRHHN. FLPPS is a partnership comprised of 19 hospitals, 6,700 healthcare providers and more than 600 healthcare and community-based organizations in a 13-county region (Allegany, Cayuga, Chemung, Genesee, Livingston, Monroe, Ontario, Orleans, Seneca, Steuben, Wayne, Wyoming and Yates counties).

This partnership works together to implement innovative system transformation using the NYS Delivery System Reform Incentive Payment (DSRIP) program to reform local Medicaid healthcare delivery. 

Meet Our Leadership Team

Peter Bauman LCSW-R, PMP is the Senior Director for GRHHN. Mr. Bauman has a 20+ year history in the health care field. Recently he was the Director of Operations for the Finger Lakes PPS where he provided oversight for DSRIP projects and initiatives that aimed to fundamentally restructure healthcare delivery by increasing PCP engagement and promoting interventions that address Social Determinants of health. Prior to FLPPS he held various leadership positions at managed care companies. He utilized his expertise to implement workflows and processes to improve patient quality by increasing patient and provider engagement. Peter is a Licensed Clinical Social worker, who earned his Project Management Certification 2010 and is Certified Green Belt -Lean Six Sigma . His favorite role is that of husband and dad to four beautiful children who have made him a better human being.

Peter Bauman
Senior Director

Peter Bauman LCSW-R, PMP is the Senior Director for GRHHN. Mr. Bauman has a 20+ year history in the health care field. Recently he was the Director of Operations for the Finger Lakes PPS where he provided oversight for DSRIP projects and initiatives that aimed to fundamentally restructure healthcare delivery by increasing PCP engagement and promoting interventions that address Social Determinants of health. Prior to FLPPS he held various leadership positions at managed care companies. He utilized his expertise to implement workflows and processes to improve patient quality by increasing patient and provider engagement. Peter is a Licensed Clinical Social worker, who earned his Project Management Certification 2010 and is Certified Green Belt -Lean Six Sigma . His favorite role is that of husband and dad to four beautiful children who have made him a better human being.
Elizabeth Ortiz Jones, LPN, PMP is responsible for the day to day operations of GRHHN, as well as oversight of quality care, which includes auditing client records, processing incident reports and maintaining regular contact with Care Management Agencies. Her staff review plans of care and review audit results in compliance with NYS Health Home and NYS Department of Health standards. Liz brings more than 23 years of experience in the healthcare industry, including 15 years on the clinical floor as an LPN. Prior to joining GRHHN, Liz worked at MVP Health Care where her role as a Lead Population Health Management Professional supported our local independent physician association’s in value-based care arrangements.

Liz Jones
Director of Health Home Operations

Elizabeth Ortiz Jones, LPN, PMP is responsible for the day to day operations of GRHHN, as well as oversight of quality care, which includes auditing client records, processing incident reports and maintaining regular contact with Care Management Agencies. Her staff review plans of care and review audit results in compliance with NYS Health Home and NYS Department of Health standards. Liz brings more than 23 years of experience in the healthcare industry, including 15 years on the clinical floor as an LPN. Prior to joining GRHHN, Liz worked at MVP Health Care where her role as a Lead Population Health Management Professional supported our local independent physician association’s in value-based care arrangements.
Carrie is responsible for leading GRHHN’s Quality team in the development and implementation of reporting, auditing, review and quality improvement processes. Her team supports the development of benchmarks and dashboards for the tracking of NYS Health Homes and NYS DOH standards. She manages the onboarding and credentialing of new CMA’s and supports relationships with existing CMA’s. Carrie brings more than 25 years of experience in the healthcare industry with the majority working with Government Programs in MCO’s in the Rochester, NY area.

Carrie LeStorti
Operations Supervisor

Carrie is responsible for leading GRHHN’s Quality team in the development and implementation of reporting, auditing, review and quality improvement processes. Her team supports the development of benchmarks and dashboards for the tracking of NYS Health Homes and NYS DOH standards. She manages the onboarding and credentialing of new CMA’s and supports relationships with existing CMA’s. Carrie brings more than 25 years of experience in the healthcare industry with the majority working with Government Programs in MCO’s in the Rochester, NY area.
Tomicka Madison-Hall is the Senior Manager, Direct Care Management at GRHHN. She manages the day to day care management activities along with the team of direct care managers. Tomicka brings a wealth of experience to her role, including healthcare, substance use disorders, health advocacy, patient advocacy and chemical dependency. Prior to GRHHN, Tomicka was the Regional Director of Housing for an agency called Housing Options Made Easy H.O.M.E. In this role Tomicka provided oversight of the Office of Mental Health Supportive Housing and Peer Bridger programs in Monroe, Erie and Niagara counties.

Tomicka Madison-Hall
Senior Manager, Direct Care Management

Tomicka Madison-Hall is the Senior Manager, Direct Care Management at GRHHN. She manages the day to day care management activities along with the team of direct care managers. Tomicka brings a wealth of experience to her role, including healthcare, substance use disorders, health advocacy, patient advocacy and chemical dependency. Prior to GRHHN, Tomicka was the Regional Director of Housing for an agency called Housing Options Made Easy H.O.M.E. In this role Tomicka provided oversight of the Office of Mental Health Supportive Housing and Peer Bridger programs in Monroe, Erie and Niagara counties.
David develops and implements marketing plans, including direct marketing at provider offices to increase enrollments and educate referral agencies of the benefits of working with the GRHHN. David has more than 25 years of experience in the health care field, having previously worked at two large health care systems, and insurance provider and social services agencies helping those most in need in our community.

David Mancuso
Marketing & Communications Manager

David develops and implements marketing plans, including direct marketing at provider offices to increase enrollments and educate referral agencies of the benefits of working with the GRHHN. David has more than 25 years of experience in the health care field, having previously worked at two large health care systems, and insurance provider and social services agencies helping those most in need in our community.
Kevin Thomas is responsible for leading GRHHN's intake team which receives and processes referrals in order to connect clients to GRHHN's network of Care Management Agencies. In this role he also communicates with community providers and collaborates with GRHHN affiliated agencies, county and state offices, and other area health homes. Trained as a mental health counselor and pastoral minister, Kevin brings over 15 years of experience of helping others in roles throughout community outreach, mental health, primary care, and pastoral care settings.

Kevin Thomas
Intake Supervisor

Kevin Thomas is responsible for leading GRHHN’s intake team which receives and processes referrals in order to connect clients to GRHHN’s network of Care Management Agencies. In this role he also communicates with community providers and collaborates with GRHHN affiliated agencies, county and state offices, and other area health homes. Trained as a mental health counselor and pastoral minister, Kevin brings over 15 years of experience of helping others in roles throughout community outreach, mental health, primary care, and pastoral care settings.

Operations Team

Main Number: 585-350-1400
Fax: 585-978-7714

NameTitlePhoneEmail
Peter BaumanSenior Director of Health Home Operations585-239-9309Peter_Bauman@flpps.org
Marvline DucheineQuality Assurance Specialist585-239-9304Marvline_Ducheine@flpps.org
Dessie JohnsonIntake Specialist525-239-9360Dessie_Johnson@flpps.org
Liz JonesDirector of Health Home Operations585-239-9317Liz_Jones@flpps.org
Tanika JonesQuality Support Specialist585-239-9341Tanika_Jones@flpps.org
Carrie LeStortiOperations Supervisor585-239-9305Carrie_LeStorti@flpps.org
David MancusoMarketing & Communications Manager585-239-9311David_Mancuso@flpps.org
Shannon SmithQuality Assurance Lead585-239-9303Shannon_Smith@flpps.org
Spencer SmithSystem Support Specialist585-239-9320Spencer_Smith@flpps.org
Kevin ThomasIntake Supervisor585-239-9358Kevin_Thomas@flpps.org

Direct Care Management Team

NameTitlePhoneEmail
Hani AliHealth Home Care Manager585-471-1605hani_ali@flpps.org
Neena BhalaHealth Home Care Manager585-315.6679Neena_Bhala@flpps.org
Sara ConstantineHealth Home Care Manager585-721-7339sara_constantine@flpps.org
Jakiyyah JonesHealth Home Care Manager585-622-1073Jakiyyah_Jones@flpps.org
Christine LaBargeHealth Home Care Manager585-622-2962christine_labarge@flpps.org
Tomicka Madison-HallSenior Manager, Direct Care Management585-239-9356Tomicka_Madison@flpps.org
Dominique MillerHealth Home Care Manager585-330-5655dominique_Miller@flpps.org
Makayla NicometoHealth Home Care Manager585-737-7522makayla_nicometo@flpps.org
Erika SaltersOutreach Specialist585- 622-2904Erika_Salters@flpps.org
Kelsey SoloHealth Home Care Manager585-622-2786Kelsey_Solo@flpps.org
Dan UhlerHealth Home Care Manager585-622-6908dan_uhler@flpps.org
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GRHHN is Growing! Expanding Into Six New Counties